Refund and Returns Policy

Return and Refund Policy

Thank you for shopping with Zonult Oy. We strive to provide you with the highest quality hemp products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Please contact our customer service team at [email protected] to initiate a return. We will provide you with further instructions on returning your item.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our return and refund policy, please contact us:


If you receive a defective or damaged product, please let us know within 30 days of receiving the item. We will be happy to replace it with the same item or a similar one of equal value. Please contact our customer service team to arrange for an exchange.

Final Note

This return and refund policy is subject to change without notice. It is your responsibility to review this policy periodically for any updates or revisions. By shopping on Zonult Oy ecommerce platform, you acknowledge and agree to this return and refund policy.